Covid Safe

Last updated: 18-11-2021

WELCOME!

Following the recent changes, and in accordance with the State Public Health Orders, Enchanted Adventure has made changes to its Conditions of Entry.

All guests must adhere to these conditions. If you are unable to do so, we kindly ask that you refrain from booking at this time.

Where a Government (Federal or State) requires that a person must be fully vaccinated against COVID-19 to enter Enchanted Adventure, we will require proof of full vaccination for persons 12 years old older as part of the National Plan Phase D. This is in effect from 19th November 2021 onwards. In Phase D, persons 11 years & under are considered fully vaccinated.

If you would like to get in touch with our team, please send all general enquiries to here. For all school group, corporate group or birthday party enquiries, please send these here.

We sincerely thank you for your cooperation and look forward to welcoming you for your next adventure soon!
– The Enchanted Adventure Team

 

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COVID-19 Conditions of Entry (as of 19th November 2021)

VACCINATION

  • Where a Government (Federal or State) requires that a person must be fully vaccinated against COVID-19 to enter Enchanted Adventure, we will require proof of full vaccination for persons 12 years old older as part of the National Plan Phase D. This is in effect from 19th November 2021 onwards.
  • Visual confirmation of being fully vaccinated or proof of a medical exemption will be required.
  • Acceptable forms of proof may be provided via: 
    • COVID-19 digital certificate via the Service Victoria app or Medicare app. 
    • COVID-19 digital certificate via the equivalent smartphone wallet.
    • Printed COVID-19 digital certificate provided by Medicare + proof of identity. 
    • Printed Immunisation Record provided by Medicare + proof of identity. 
    • Authorised practitioner, Medical Certificate stating Exemption from receiving the COVID-19 vaccination + proof of identity.
  • Enchanted Adventure will not grant access to any person that does not comply with the COVID-19 Conditions of Entry.
  • All persons 12 years & older will be required to show proof of full vaccination as part of the National Plan Phase D. In Phase D, persons 11 years & under are considered fully vaccinated.

CONTACT TRACING REQUIREMENTS
It is requirement upon entry that all guests, suppliers and visitors check-in using the Victorian Government QR Code system. You will find information at the entry to the park. Our COVID-19 Check-in Marshalls are also on hand to verify and assist you check-in.

Contact tracing is an essential step in preventing the spread of COVID-19 and we want to do our bit to support the broader public health effort.

When booking, please ensure you complete all sections of your booking form accurately. If you have any questions, or need to change this information prior to your arrival, please contact our office team at info@enchantedadventure.com.au or on (03) 5981 8449.

MASK REQUIREMENTS
In line with the DHHS guidelines for mask wearing, persons 12 years and older must carry a face mask with them when leaving home. All guests 12 year or older must wear a face mask in certain indoor settings and when physical distancing cannot be maintained. Please note face masks must be worn inside the Balcony Cafe.

NON-COMPLIANCE
If you are unable to comply with the COVID-19 Conditions of Entry, you will be asked to leave the premises immediately. If you have placed a forward booking, the customer will forfeit all monies paid.

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Before You Book

IMPORTANT INFORMATION FOR PRE-BOOKINGS
Please have your booking confirmation along with your proof of full vaccination ready to present to our team upon your arrival for easy entry. Thank you.

If any of your group are awaiting a COVID-19 test result, recently travelled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, we politely ask that they come for a visit at another time! For the safety of our team and other Enchanted Adventurers, we will require anyone we suspect of the above to immediately leave the park.

PRE-BOOKING IS ESSENTIAL!
Pre-booking your tickets are highly recommended for weekend periods to avoid disappointment. We have a limited capacity for all our adventures so get in quick to secure your preferred session and arrival time!

Pre-bookings are not only essential for tracing purposes, but for dramatically reducing queuing time at our ticketing area. This will ensure all guests can move through the ticketing area quickly and start their adventure as soon as possible.

Please note: children (or groups of children) who are 17 years old & under must have an adult (18+) accompany them inside the park & hold a valid ticket.

CONTACT TRACING REQUIREMENTS
It is a requirement upon entry that all guests, suppliers and visitors check-in using the Victorian Government QR Code system. You will find information at the entry to the park. Our COVID Marshalls are also on hand to assist you check-in. Contact tracing is an essential step in preventing the spread of COVID-19 and we want to do our bit to support the broader public health effort.

When booking, please ensure you complete all sections of your booking form accurately. If you have any questions, or need to change this information prior to arrival, please contact our office team at info@enchantedadventure.com.au or on 5981 8449.

ONSITE PAYMENTS
Contactless payments are preferred for any on-site purchases throughout our park. We thank you for your understanding.

Face Mask Requirements

In line with the DHHS guidelines for mask wearing, persons 12 years and older must carry a face mask with them when leaving home. All guests 12 year or older must wear a face mask when indoors at all times and when physical distancing cannot be maintained. Indoor settings include the Balcony Cafe, Tree Surfing Harness Room and toilet blocks.

Please help us manage the risks to the health and safety of our team and other visiting adventurers by cooperating with the above. Do the same things for us that you are doing to keep you and your own family & friends healthy and safe.

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During Your Visit

ON ARRIVAL
Please present your booking confirmation email or your booking’s unique QR code for scanning on arrival. You will be asked by our COVID-19 Check-in Marshalls to sign in using the Victorian Government QR Code System along with presenting your proof of full vaccination before entering the park.

We reserve the right to check drivers licences to ensure any travel restrictions are adhered to.

CASHLESS PAYMENTS
To help support the health and safety of you and our team, we kindly ask you to pay using tap and go at our contactless payment terminals on-site.

While card payment is preferred, cash can still be accepted.

ADDITIONAL GUEST REQUIREMENTS FOR ENTRY
Unfortunately due to strict public health requirements, you will be unable to visit us if you or your household have recently travelled overseas, are unwell, in self-isolation, or have been in contact with a suspected or known case of COVID-19. We would love to welcome you for an adventure at another time.

Anyone who is suspected of the above will be required to immediately leave our park.

Please help us manage the risks to the health and safety of our team and other visiting adventurers by cooperating with the above. Do the same things for us that you are doing to keep you and your own family and friends healthy and safe.

Keeping You Safe

MASK REQUIREMENTS
In line with the DHHS guidelines for mask wearing, persons 12 years and older must carry a face mask with them when leaving home. All guests 12 year or older must wear a face mask when indoors at all times and when physical distancing cannot be maintained. Indoor settings include the Balcony Cafe, Tree Surfing Harness Room and toilet blocks.

PARKING
It is advised that drivers leave a space vacant between parked vehicles to ensure social distancing is maintained.

INCREASED SIGNAGE AND SANITATION STATIONS
Guests will notice that new signage and sanitising stations have been implemented throughout the park.

It is important to pay attention to the key safety messages and instructions they provide, including advice to sanitise hands, social distance when undertaking activities, and comply with strict capacity limits in certain areas.

PHYSICAL DISTANCING
Guests must keep 1.5 metres away from others to maintain physical distancing. Please look for and comply with ground markers when queueing for bathrooms, food and beverage service, and entry to experiences. Hand sanitiser should also be used frequently and when directed.

We have adapted capacity limits in some areas of the park to ensure that physical distancing is suitably maintained. We ask that you please comply with these limits and follow staff instructions to leave an area if asked.

CLEANING
We have also deployed a dedicated Clean Team to ensure guests and staff are protected.

Cleaning throughout the park has been significantly increased including disinfecting high frequency touch points, such as tables and chairs, service counters, bathrooms, door handles, EFT machines and taps. Prior to re-opening the entire park has undergone a deep clean.

Before leaving home, please check our social media channels for any updates.

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GRAND TREE SURFING

OPEN!
Tree Surfing is operating in a changed COVID-Safe environment. Further instructions will be provided upon arrival and at time of booking.

ON ARRIVAL
Please ensure all digital waivers are signed prior to arrival. A link to your indemnity waivers is emailed to you as part of your booking confirmation.

FACE MASKS
In line with the DHHS guidelines for mask wearing, persons 12 years and older must carry a face mask with them when leaving home. All guests 12 year or older must wear a face mask when indoors at all times and when physical distancing cannot be maintained. Indoor settings include the Balcony Cafe, Tree Surfing Harness Room and toilet blocks.

CLIMBING EQUIPMENT
Additional cleaning and sanitising measures have been put in place to disinfect equipment regularly.

HEIGHT REQUIREMENTS
ALL participants must be 135cm to participate on the Grand Tree Surfing course.

In the past, we have had flexibility to move patrons from the Grand Tree Surfing course to the Nippers Tree Surfing course if participants did not meet the 135cm height requirement for the Grand Tree Surfing course. Due to our new COVID-19 Safe capacity, unfortunately, that will not be an option. Please double check the heights of each participant before booking your Tree Surfing experience.

NIPPERS TREE SURFING

OPEN!
Tree Surfing is operating in a changed COVID-Safe environment. Further instructions will be provided upon arrival and at time of booking.

ON ARRIVAL
Please ensure all digital waivers are signed prior to arrival. A link to your indemnity waivers is emailed to you as part of your booking confirmation.

FACE MASKS
In line with the DHHS guidelines for mask wearing, persons 12 years and older must carry a face mask with them when leaving home. All guests 12 year or older must wear a face mask when indoors at all times and when physical distancing cannot be maintained. Indoor settings include the Balcony Cafe, Tree Surfing Harness Room and toilet blocks.

CLIMBING EQUIPMENT
Additional cleaning and sanitising measures have been put in place to disinfect equipment regularly.

CAFE (and of course, coffee!)

The Balcony Cafe will be available for takeaway snacks and drinks.

ONSITE PAYMENTS
To help support the health and safety of you and our team, we kindly ask you to pay using tap and go at our contactless payment terminals on-site.

While card payment is preferred, cash can still be accepted.

PATRONS ONLY
Please note that our Cafe and Bush Kiosk are open to park patrons with a valid ticket only. We have a capacity limit of 25 patrons within the cafe at any time.

PICNICS
As always, we encourage you to bring your own picnic and surround yourself with our beautiful gardens and scenery! To help control the spread of the virus, there will be limited indoor seating available. We thank you for your understanding.

FACE MASK REQUIREMENTS
In line with the DHHS guidelines for mask wearing, persons 12 years and older must carry a face mask with them when leaving home. All guests 12 year or older must wear a face mask when indoors at all times and when physical distancing cannot be maintained. Indoor settings include the Balcony Cafe, Tree Surfing Harness Room and toilet blocks.

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GIFT VOUCHERS

VOUCHERS THAT EXPIRED DURING OUR CLOSURE
We want to reassure you that if you have a gift voucher with an expiry date after March 1 2020, you can call our office to redeem your voucher/s and place a booking.

This offer will only be valid until the end of June 2022.

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Annual Members

PRE-BOOKING FOR ANNUAL MEMBERS
Bookings must be made in advance to help us keep track of our limited park capacity. You may be asked to present your proof of membership (membership card, confirmation email or even give your name at the desk) along with proof of photo ID for the adults upon your arrival to our team.

Make sure you check-in using the Victorian Government QR Code System before entering the park. Our team are on hand to assist you with checking in if needed.

For current Annual Members wishing to book in their tickets, all you need to do is:

  1. Visit our ‘Buy Tickets‘ page.
  2. Select your desired experience/s and preferred session time/s.
  3. Select the appropriate Membership tickets and follow the prompts to complete your order
  4. OR Please call our awesome admin team between the hours of 9am and 5pm on (03) 5981 8449 and they can help you plan your next day out!

Note: you will be asked to present your proof of membership (membership card, confirmation email or even just your name) along with proof of photo ID for the adults upon your arrival to our team to confirm your current annual membership with us.

Please see our COVID Safety Plan below for further details on information & changes to our operation during this time.

Official_EA_COVID_Safe_Plan_2021.pdf