Frequently Asked Questions

Essentials

Empty tab
WHEN IS THE PARK OPEN?

We are open every day of the year except Christmas Day from 9am to 5pm!

MY CHILD IS A TEENAGER, DO THEY REQUIRE A CHILD OR AN ADULT TICKET?

Our child tickets apply to those who are aged between 3 years old and 17 years old. Anyone who is 18 years old and above requires an adult ticket to enter the park. For little adventurers who are 2 years old and under, they are free of charge to enter, however, please select a ‘General Admission (under 3 years old)’ ticket for them at the checkout so we can keep track of our COVID Safe capacities and for accurate contact tracing purposes.

Please note: children (or groups of children) who are 17 years old and under must have an adult (18+) with a valid ticket accompany them inside the park.

MY CHILD IS UNDER 3 YEARS OLD, DO THEY NEED A TICKET?

For little adventurers who are 2 years old and under, they are free of charge to enter, however, please select a ‘General Admission (under 3 years old)’ ticket for them at the checkout so we can keep track of our COVID Safe capacities and for accurate contact tracing purposes.

CAN I ENTER THE PARK WITHOUT A TICKET?

No, everyone who enters the park must have a General Admission ticket. This guarantees them access to all of our mazes, formal gardens, boardwalks, brainteasers, Tube Slides, Canopy Walk and Sky Scramble (for children under 135cm) for the entire day!

General Admission for adults is $35 per person, $25 per person for children and seniors (60+ years).

CAN I BRING MY DOG OR PET INTO THE PARK?

Sadly, no. No pets are allowed inside the park. We are located in native bushland and have furry friends that can wander through our park from time to time.

CAN I BRING MY CAMERA, PHONE OR GOPRO?

We love when our guests enjoy the park as much as we do! Share your adventures on social media and tag us @enchantedadventure and #enchantedadventure so we can see all the fun you’ve had!

All phones, cameras or GoPros must be securely attached when participating on the Tree Surfing courses, either by a neck or wrist lanyard or placed in a zipped pocket. Lanyards must be approved by a team member prior to beginning your session.

GoPros are more than welcome to be used. We allow chest or wrist attachments to be used whilst participating on the Tree Surfing courses. All attachments must be approved by a team member prior to beginning your session.

Drones are prohibited from entering the park for the safety of other patrons. You will be asked to leave it in the car for your visit.

DO YOU HAVE WHEELCHAIR & PRAM ACCESSIBLE FACILITIES?

PARKING
Our entrances (located at 21 and 55 Purves Road, Arthurs Seat) provide assigned, however limited wheelchair-friendly car parks. Both of our carpark areas are made from dirt gravel.

PATHWAYS
Majority of the pathways throughout the park are asphalt or boardwalks, however, there are some areas that have stones or tanbark such as our two hedge mazes, Tube Slides viewing area and around the Sky Scramble area. The asphalted paths and boardwalks can allow access to a large portion of the park, but due to the topography of the property (we are situated on the side of a hill), the grade of the paths are a little steep in some places. Important Note: please note that during the summer months and other peak periods (school holidays and long weekends), the park is very congested which can impact on the minimal indoor circulation space and navigation of the park.

ATTRACTIONS
With assistance, wheelchair users can experience the property. Without assistance, wheelchair users can still visit the Original Hedge Maze and Café area located inside the 55 Purves Road entrance.

TOILETS
We have three main toilet block areas across the park. Two of which have ramp access to them. Dedicated disabled bathroom facilities can be found on the lower level of the Balcony Café building, next to the First Aid room. Other accessible toilets can be found inside the 55 Purves Road entrance and near the Tube Slides area.

CAFE
Our Balcony Cafe (located at 55 Purves Road) can be accessed via ramp. Our Park Kiosk (located further into the park at the Sky Scramble attraction) can be accessed via boardwalk.

Tree Surfing

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

ARE THERE HEIGHT AND WEIGHT RESTRICTIONS?

For all of our harnessed activities, including the Tree Surfing courses, there is a weight capacity of 120kg.

All participants of our Grand Tree Surfing course must be a minimum of 135cm tall.

The Nippers Tree Surfing course is suitable for those under 135cm tall (or 4-12 years old). Please note: any children participating on the Nippers Tree Surfing course, who are 4 or 5 years old, must have an adult go on the course with them at a 1:1 ratio.

WHAT HAPPENS IF IT RAINS?

All of our experiences, including our Tree Surfing experiences, operate rain, hail or shine! If it is raining, our Tree Surfing sessions and park will still operate. Our Tree Surfing courses are designed and built to operate in rainy conditions.

For the safety of visitors, we will cancel sessions in severe weather conditions such as lightning storms, extremely high winds, government declared catastrophic bushfire weather warning days and floods. If we decide to cancel any of our experiences, we will give our guests as much notice as possible and reschedule their booking date or give a system credit.

WHAT HAPPENS IF I GET SCARED ON THE COURSE OR WANT TO COME OFF BEFORE MY SESSION FINISHES?

Each level of our Tree Surfing courses flows along a secure, continuous wire and finish by zipline. Once attached to a level’s wire, you will need to continue the level and complete it.

If you get scared mid-level, it’s one way or the other to get down! Our expert team are on the course to help guide you through (ideally, forwards) so you can finish off the level.

If you aren’t able to complete your course because of fear or you change your mind mid-climb, please note tickets are non-refundable.

WHAT HAPPENS IF I ARRIVE LATE TO MY TREE SURFING SESSION?

If you arrive within the first 45 minutes after your start time, our team will do their best to put you up on the course at the next available session time. This will unfortunately not extend your climb time (e.g. if you are meant to start at 10:00am to 12:00pm but arrive at 10:30am, you will still finish at 12:00pm)

However, if you arrive later then 45 minutes to your Tree Surfing session (e.g. your session at 10:00am and you arrive AFTER 10:45am), the Tree Surfing portion of your ticket will be forfeited.

All Tree Surfers are required to arrive at least 30 minutes to the park before their session time starts (e.g. 9:30am minimum arrival for a 10:00am start) to make sure they can get into the park and down to the Harness Room on time. If you know you are running late, please contact us and we will do our best to accommodate.

DO I NEED TO SIGN A WAIVER TO GO TREE SURFING?

Yes. All participants are required to sign a waiver. Children must have their release waiver signed by their own parent or supervising adult. Release waivers can be completed online here.

WHAT SHOULD I WEAR?

If you are planning on Tree Surfing, you need to wear enclosed toe, flat-soled shoes that won’t come off (eg. runners/sneakers). You need to wear shorts or pants, no skirts or dresses and clothing that is appropriate for the weather on the day. We recommend activewear and steering away from light colours such as white, as you may get dirty!

ARE LOCKERS AVAILABLE?

Yes! Locker hire is available at $4 for a Small locker and $5 for a Medium locker for Tree Surfing participants only. They can be purchased & set-up at the locker area near the Tree Surfing Harness Room. You can’t miss them!

To acquire a locker, please download the free Yellowbox mobile phone app and register an account with a valid Payment method. Once you have created an account, please stand within 1 metre of our locker bay and select your location on the map within your Yellowbox app screen. This will prompt you to select a locker size. Please select OK. You will be allocated a locker space. Please use your in-app button to ‘open’ your locker space when you require. From this screen you can also click the ‘end booking’ function which will end your session.

For full details and Frequently ASsked Question’s, please visit the manufacturer’s website here.

Although locker space is available, it can be limited during peak times and we recommend bringing along only what you need for your session. Guests are given a hard-copy ticket/receipt upon their arrival which acts as their pass-out for the day. This means that you can leave and re-enter the park if you need to get things from your car as long as you keep that ticket/receipt for proof of entry.

CAN I BRING MY OWN SAFETY EQUIPMENT?

Unfortunately, no. All participants are required to use our equipment on our Tree Surfing courses for safety reasons.  You are welcome to bring your own protective gloves for your Tree Surfing climb.

Disposable chin protectors are provided during the COVID Safe period for the added safety and hygiene of all guests as well as regular cleaning procedures put in place for all of our equipment.

General Admission

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

HOW MUCH TIME SHOULD I ALLOW TO VISIT THE ENCHANTED ADVENTURE GARDEN?

We recommend between 2-3 hours to experience everything offered in the General Admission ticket. Depending on your family, you could spend up to a whole day enjoying the facility.

If you’re planning on going Tree Surfing, you could add another 2 hours to your visit.

DO I HAVE TO PAY MORE TO GO ON THE TUBE SLIDES OR SKY SCRAMBLE?

No, it’s all covered in the cost of your General Admission ticket! Yippee!

Please note that the Sky Scramble is designed for children under 135cm only – adults are not permitted.

IS THERE AN AGE LIMIT FOR THE TUBE SLIDES?

The Tube Slides are safe for children of all ages but we recommend that children 4 years and younger be accompanied by an adult in a double-sized tube. As long as your child can reach the handles on either side of the tube and hang on while sitting within the tube, then he/she will be safely able to ride the Tube Slides independently.

We also have a specifically designed Kid’s Tube Slide for those little adventurers to ride by themselves. Children 4 years and under can ride this slide by themselves.

Bookings

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Can I cancel my booking?

If you wish to cancel your booking, we require up to 2 hours notice before your session begins to do so. We can move your booking to a specific date if you’ve got one in mind or we can give you a system credit against your name to re-book your experience down the track. System credits are valid for 12 months.

Please note: once your booking and payment is processed, tickets are non-refundable.

Do the Tree Surfing tickets include the cost of General Admission?

Yes, all of our Tree Surfing tickets include the cost of General Admission.

Can I upgrade my ticket when I arrive to participate on Tree Surfing?

Yes you can, however, it will be subject to availability at the the time of booking. Peak holiday periods are anticipated to have limited availability.

I haven’t received my confirmation email yet. What do I do?

You should have received a confirmation email of your booking as soon as it was made. Please check your Junk or Spam folders before calling us to confirm your email address and have it resent.

What are the COVID Safe plans & operations?

Great question! Visit our dedicated COVID Safe webpage here. This page will have all of the information about our COVID Safe operations and plans.

Café & Food

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Can we buy food there?

Yes, we have a cafeteria on site that supplies a healthy eating menu over summer with fruit salad, a selection of  wraps & sandwiches, yoghurt, salads, hot chips, pies, pasties, sausage rolls, snacks and of course; coffee! During the winter months, the menu is a little more restricted, offering mainly hot food, sandwiches, snacks and hot & cold drinks.

We encourage guests to bring a picnic and blanket to sit back and take in the gorgeous gardens and natural bushland surrounds. If you have any specific dietary requirements, we suggest bringing in your own food or picnic.

Please note that table, chairs and pop-up tents are not allowed into the park as they can be a safety hazard for other patrons, particularly during peak periods. Our team may ask you to leave any tables, chairs or tents in the car for safety reasons. Picnic blankets are recommended and allowed, plus there are plenty of picnic tables already situated across the park for guests to make use of during their visit.

Can we bring food into the park?

Yes, you are more than welcome to bring in a picnic lunch and blanket to enjoy amongst the gorgeous gardens and natural bushland surrounds. Please note: the park is an alcohol free & BBQ free venue.

Please note that table, chairs and pop-up tents are not allowed into the park as they can be a safety hazard for other patrons, particularly during peak periods. Our team may ask you to leave any tables, chairs or tents in the car for safety reasons. Picnic blankets are recommended and allowed, plus there are plenty of picnic tables already situated across the park for guests to make use of during their visit.

Do you have Barbecue facilities onsite?

No. We are a BBQ free venue and portable BBQ’s are not permitted inside the park.