Education FAQ’s
Hello education staff! All of your frequently asked questions are collated & answered below to assist with your excursion preparation to Enchanted Adventure. We can’t wait to see you all soon!
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What are the Supervision Ratio Requirements?
We request a 1 to 12 teacher-to-student ratio for school groups attending the park. This is to ensure students are supervised at all times throughout the park as our activities are spread across 25 acres. We provide free of charge admission for the teachers/supervisors attending based on this ratio requirement.
How Much Time Should I Allocate for Each Ticket Type?
We recommend between 2-3 hours to experience everything offered in the General Admission ticket.
Tree Surfing Session Durations
Grand Course Bookings: Allow additional 2 hours
Nippers Course Bookings: Allow additional 1 hour
What are the height & weight restrictions?
For all of our harnessed activities, including the Tree Surfing courses, there is a weight capacity of 120kg.
All participants of our Grand Tree Surfing course must be a minimum of 135cm tall.
The Nippers Tree Surfing course is suitable for those under 135cm tall (or 4-12 years old). Please note: any children participating on the Nippers Tree Surfing course who are 4 or 5 years old must have an adult go on the course with them at a 1:1 ratio.
Waivers
Students participating on either of our Tree Surfing Courses are required to bring along a waiver completed and signed by a parent or guardian.
Students who do not have a waiver on the day will not be permitted to participate on the Tree Surfing experience.
Groups who have booked in for either of our Tree Surfing courses will have been emailed a copy of this waiver to distribute to parents as part of their confirmation email. Please contact our Groups Coordinator if you have any questions regarding this form.
Risk Assessments
We hold current risk assessments for each activity at Enchanted Adventure. They are available upon request from our Groups Coordinator.
Payment Policy
A 50% deposit is required to secure your excursion date. The final payment will be invoiced on departure of your visit to allow for any last minute attendance changes. Final invoice payment is due upon receipt.
Please note: If you need to cancel your excursion, our Groups Coordinator & Department require minimum 24 hours notice. The 50% deposit required to secure your group’s date and time will be retained for up to 12 months to reschedule for another education group booking.
For groups of 50 or more, an adjustment of up to 20% of the confirmed final attendance numbers will be granted.
Excursion Date Re-Scheduling
We will always endeavour to accommodate a booking date re-schedule, we ask that you provide a minimum of 48 hours notice when re-scheduling so that we have sufficient time to alter our staffing numbers and make the neccessary changes.
Please note: The 50% deposit required to secure your group’s date and time will be retained for up to 12 months to reschedule for another education group booking.
Clothing Requirements
Tree Surfing participants are required to wear enclosed toe, flat-soled shoes that won’t come off (eg. runners/sneakers). You need to wear shorts or pants, no skirts or dresses and clothing that is appropriate for the weather on the day. We recommend active wear and steering away from light colours such as white, as you may get dirty!
Download fun Enchanted Worksheets
Want to get your students excited for their adventure? Or want to continue the excursion back at the classroom?
We’ve got some fun worksheets for various ages that you can download & print off at your own leisure.
Word Search (ages 5 to 8 years) – download here
Word Search (9 years & up) – download here
Day of Adventure Map Activity Sheet – download here
Colouring In Maze Activity Sheet – download here
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Bus Parking
Bus parking is available upon request simply let us know prior to your visit and parking instructions will be provided to you in advance.
Park Maps
We have gone paperless with our park maps! However, we can still provide some hard-copy park maps to the attending teachers/supervisors upon arrival at the park if you wish.
If attendees wish to download the park App, they can do so via this link here.
Bathrooms
We have bathroom facilities throughout the park, our team will advise the exact locations upon your group’s arrival to the park.
Bag Storage
We provide a complimentary shelter for your group to gather and store bags during your visit. Please note this area may be shared if we have multiple groups in on the one day. We recommend taking any valuables with you whilst you explore the park or storing them within our lockers/on the bus whilst participating on the Tree Surfing course as our marquee spaces are not lockable.
Will students undergo a safety brief prior to participating on the Tree Surfing courses?
Absolutely! All participants of our Tree Surfing experiences will go through a safety briefing with our instructors as well as a short practice course prior to beginning.
Food Facilities
We recommend students bring along a packed lunch for the day to enjoy within the beautiful grounds. If students would like to purchase any food items from our onsite cafe, they are of course welcome to do so. We ask that students entering the cafe do so in groups of 10 or less.
Are there BBQ facilities?
No. We are a BBQ free venue and portable BBQ’s are not permitted inside the park.
What happens if it rains?
All of our experiences, including our Tree Surfing experiences, operate rain, hail or shine! If it is raining, our Tree Surfing sessions and park will still operate. Our Tree Surfing courses are designed and built to operate in rainy conditions.
For the safety of visitors, we will cancel sessions in severe weather conditions such as lightning storms, extremely high winds, government declared catastrophic bushfire weather warning days and/or floods.
If for any reason Enchanted Adventure cancels an experience, a mutually agreed date or system credit will be offered. Enchanted Adventure reserves the right to alter or re-schedule bookings at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond our control. We will provide as much notice as we possibly can in this instance!
What safety gear is required for Tree Surfing?
All participants on our Tree Surfing courses are required to the mandatory safety equipment & PPE provided. This includes but is not limited to helmet, safety harness and gloves.
For persons wearing cultural or religious head coverings, please be aware that you will be required to wear a helmet when Tree Surfing. Any cultural head coverings will need to be able to fit underneath the helmet. If you are unsure if your head covering will fit, we recommend bringing an alternative head covering just in case. We have private changing areas where you can discreetly change.